Terms of service
Terms & Conditions:
EXCHANGE POLICY
We at Team S2 work hard to provide our customers with the latest fashion at great quality and amazing prices. If you did not like the fit, colour or design simply exchange the product within 7 days of delivery.
To exchange a product, email us at info.thes2@gmail.com with your order number and reason for exchange or you can also call our Customer Care Team on +91 824-0870814 (Working hours: Monday to Saturday, 10:30 am to 4:30 pm).
The Exchange process
At this moment we do not have a return policy. If the garment that you have purchased is not the right size we will exchange the size for you or for another item within 7 days of the delivery. Please ensure that the garment if returned is unused, is in the original packaging, and has all the original tags. Once we receive the returned package, Team S2 will review the reason for the exchange, and based on the jurisdiction we will process the exchange. If you choose to exchange the item with another item then you can pay the balance amount (if any) via UPI. If the exchange product chosen is of a lower amount then the balance shall be transferred from our end via UPI.
Send us an email within 7 business days of receiving the package at info.thes2@gmail.com stating your reason for exchange.
If the number of days exceeds then the item will not be accepted for an exchange.
The team will revert with an email confirming the exchange along with a return order number.
Pack the garment in its original packaging with all the original tags and a pick-up agent will come to collect the package. Please note if we receive the items in any other packaging, we will not be able to accept the exchange and the package will be sent back.
In Case of Faulty/Damaged Garment:
Every product we send out is initially quality controlled, however, if you have received a product with a manufacturing fault we will replace it as long as it has been returned within 7 days of purchase. Please note that the wear and tear in the course of normal use is not considered a manufacturing fault. If you have received a faulty item please email us at info.thes2@gmail.com
Please mention the order number in the subject line. In the email please mention the reason for the claim along with images of the damage. We will replace the item as soon as possible.
In Case of Out-of-Stock Garments
If you purchase an item that has sold out, you will be notified by email as soon as possible and offered a suitable replacement.
Terms & Conditions:
Exchanges may take up to 14-20 business days depending on the availability of exchange products and weather conditions. Items once sent for exchange will be inspected.
Tags must be maintained and not removed.
In the highly unlikely event that your item should have a manufacturing defect please reach out to us at info.thes2@gmail.com within 7 days of receiving the item with images for us to resolve the issue.
If you send items back to us without our written approval, we won’t consider them for exchange. We will also not be responsible for any loss, damage, or resending.
DISCLAIMER:
-Only one time exchange is available
-No exchanges are allowed on discounted items
CANCELLATION POLICY
To cancel items that aren't dispatched yet:
Send us an e-mail on info.thes2@gmail.com or contact us at +91 824-0870814 stating your reason for cancellation and we will assist you further.
DISCLAIMER:
-There is no option for cancellation if the order has been dispatched
-Contact us via email or telephone within 24 hours of placing the order to cancel the order
SHIPPING POLICY
At Team S2, we take great care in delivering your products to you, and we partner only with reputed national courier services. We deliver anywhere in India. All your orders would typically be shipped within 5-6 working days from the date of order.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.